Privacy and Cookies

Cookie Policy

The Attollo website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Information About our use of Cookies

We use the following cookies:

Cookie Name Purpose More Information
Shopping cart cookies woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_ These cookies provide information about your shopping cart and helps us to know when there are changes to your cart. Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies). N/A
Google Analytics analytics.js ga.js urchin.js Google Analytics for Display Advertisers Content Experiments Optimize 360 For more information, please refer to: GOOGLE ANALYTICS
Wordpress wp_set_auth_cookie( $user_id, $remember, $secure ) wp_clear_auth_cookie() auth_redirect() comment_author_{HASH} comment_author_email_{HASH} comment_author_url_{HASH}' A function that sets the cookie. This function will delete the cookie from the client browser. This happens when the user clicks on the logout link in the administration interface. This function also utilizes the cookies. Checks whether the cookie is present on the client browser. If it is not, the user is sent to the wp-login.php login screen. After logging in, the user is sent back to the page he or she attempted to access. When visitors comment on the Attollo blog, they get cookies stored on their computer. This is purely for convenience, so that you won't need to re-type all your information again when you want to leave another comment. For more information, please refer to: WORDPRESS COOKIE

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, most cookies will expire after two years.

Privacy Policy

Attollo is committed to protecting and respecting your privacy.

This policy (together with our terms of use HERE and any other documents referred to on it) will inform you as to how we look after your personal information when you visit our site www.attollolingerie.com (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Attollo Lingerie Limited of Office 4, 56-58 Broadwick Street, London, W1F 7AL, UNITED KINGDOM is the data controller and responsible for your personal information (referred to as “we”, “us” or “our” in this policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Name or title of data privacy manager: Fleurette Mulcahy

Email address: care@attollolingerie.com

Postal address: Attollo Lingerie, Office 4, 56-58 Broadwick Street, London, W1F 7AL, UNITED KINGDOM.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep this policy under regular review. This version was last updated on 23 May 2018.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

INFORMATION WE COLLECT

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We will collect and process personal information about you when you provide us with the personal information and in some circumstances we collect personal information about you or receive it from other sources. Set out below is an explanation of how the personal information is collected and what personal information is collected.

Information you give us. This is information you give us by:

  • filling in forms on our site;
  • corresponding with us by phone, e-mail or otherwise;
  • registering to use our site;
  • searching for a product or placing an order on our site;
  • entering a competition or promotion;
  • completing a survey or giving us feedback; and/or
  • reporting a problem with our site.

The information you give us will include your name, address, e-mail address and phone number and in some cases will include financial and credit card information, information about your past purchases, a personal description, your underwear size and a photograph(s) (“Identity Data”).

Information we collect about you. As you interact with our site, we may automatically collect technical data about your equipment and data about your visit to our site like your browsing actions and patterns. We collect this personal information by using cookies, and other similar technologies. Please see our cookie policy for further details.

In particular we will automatically collect the following information:

technical information: including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform (“Technical Data”);

information about your visit: including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number (“Usage Data”).

Information we receive from other sources. We may receive personal information about you from various third parties as set out below:

Technical Data from analytics providers such as Google Analytics, advertising networks and search information providers; and

Identity Data from providers of technical, payment and delivery services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity.

COOKIES

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

USES MADE OF THE INFORMATION

We will only process your personal information, in accordance with applicable law, for the following purposes:

Information you give us. We will use this information:

to create and maintain your customer account;

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us including obtaining payment from you;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. This may also include, where legally permitted, processing data related to your location;

enabling our suppliers and service providers to carry out certain functions on our behalf, including payment processing, verification, technical, logistical or other functions, as may be required, in order to fulfil your orders or requests;

sending you personalised marketing communications including offers and discounts, where you have agreed that we may do so, in order to keep you informed of our and our selected partner’s products and services, which we consider may be of interest to you;

to notify you about changes to our service;

ensuring the security of your account and our business, preventing or detecting fraud or abuses of our site, for example, by requesting verification information in order to reset your account password;

to ensure that content from our site is presented in the most effective manner for you and for your computer; and

to comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so (this may also include, where legally permitted, processing data related to your location);

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (this may also include, where legally permitted, processing data related to your location);

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

OUR GROUNDS FOR PROCESSING YOUR PERSONAL INFORMATION

Your consent, as the data subject, to the processing as specified in this policy is the primary legal ground for our processing of your personal information. However, there may be circumstances where we may also rely on other valid legal grounds for the processing of your personal information, such as:

your request for content, goods or services necessitating steps including processing of your personal information to be taken prior to entering into contract with you and any processing that is necessary for the performance of such contract; and

legitimate interests pursued by us as a business, except where such interests are overridden by your interests and fundamental rights; and

compliance with a legal obligation to which we are subject.

MARKETING

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

We may use your Identity, Technical and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal information with third party for marketing purposes.

Opting Out. You can ask us or third parties to stop sending you marketing messages at any time by logging into the site and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time at care@attollolingerie.com or by using the online contact form. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product/service purchase or other transactions.

DISCLOSURE OF YOUR INFORMATION

There are circumstances where we wish to disclose or are compelled to disclose your personal information to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure to:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;

to our outsourced service providers or suppliers to facilitate the provision of our services or goods to you, for example, our customer database management providers (including MailChimp and Google Drive);

advertisers and advertising networks that require the information to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

analytics and search engine providers that assist us in the improvement and optimisation of our site;

to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;

to public authorities where we are required by law to do so; and

to any other third party where you have provided your consent.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets.

If Attollo Lingerie Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Attollo Lingerie, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

WHERE WE STORE YOUR PERSONAL INFORMATION

The personal information that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

RETENTION OF PERSONAL INFORMATION

Your personal information will be retained until your last use or purchase of our services or goods and normally for a period of three years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your personal information that is no longer required for the purposes set out in this policy. The retention of your personal information will be subject to periodic review.

We may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

YOUR RIGHTS

Changing your Personal Information. You can change the personal information that we hold about you at any time by logging into your account on the site and updating the details. Alternatively you can contact us, using the details set out above, and ask us to update your information.

Data protection law provides data subjects with numerous rights, including the rights to: access, rectify, erase, restrict, transport, and object to the processing of, their personal information. Data subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their personal information is not being processed in accordance with applicable data protection law. If you want to exercise any of these rights please contact us using the contact details contained in this policy or by using our online contact form. A summary of these rights is set out below:

  • Right to make subject access request (SAR). Data subjects may, where permitted by applicable law, request copies of their personal information. If you would like to make a SAR, i.e. a request for copies of the personal information we hold about you, you may do so by writing to the Data Privacy Manager whose contact details are above. The request should make clear that a SAR is being made. You may also be required to submit a proof of your identity.
  • Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information.
  • Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.
  • Right to object to processing. You may, as permitted by applicable law, request that we stop processing your personal information.
  • Right to erasure. You may request that we erase your personal information and we will comply with your request, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal information, such as a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations.
  • Right to data portability. In certain circumstances, you may request that we provide your personal information to you in a structured, commonly used and machine readable format and have it transferred to another provider of the same or similar services.

 

THIRD-PARTY LINKS

This site may include links to third-party sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every site you visit.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to care@attollolingerie.com or by using our online contact form.