1.0 THESE TERMS
1.1 What these terms cover. These are the terms and conditions which will apply when we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.0 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Attollo Lingerie Limited a company registered in England and Wales. Our company registration number is 08725083 and our registered office is at Attollo Lingerie Ltd., A And L, Suite 1-3 Hop Exchange, 24 Southwark Street, London, England, SE1 1TY. Our registered VAT number is 211 1963 45.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you using the contact details you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.0 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the products you have ordered. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.0 OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 If you purchase gift cards, these shall be subject to our gift card terms and conditions HERE.
5.0 YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 (Your rights to end the contract)).
6.0 PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver your order as soon as reasonably possible and in any event within 30 days after the day on which we accept your order
6.3 We are not responsible for delays outside our control. If our supply of the products you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery people will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.5 When you become responsible for the goods. The goods you have ordered will be your responsibility from the time we deliver the product to the address you gave us.
6.6 When you own goods. You own the products you have ordered once we have received payment in full.
6.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example your name, contact information, address and payment information. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.0 YOUR RIGHTS TO END THE CONTRACT
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1 If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10;
7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2; or
7.1.3 If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 7.2.1 to 7.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
7.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control; or
7.2.3 you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days (21 days for orders placed outside of the UK) and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in clause 8.
7.4 In line with your legal rights under the Consumer Contracts Regulations 2013, the Consumer pays the cost of return. This applies to both UK and International Orders.
7.5 This does not affect your legal rights in relation to faulty or mis-described products (see clause 10.2):
7.5.1 any products which are bespoke, made to measure and/or have been personalised (for example, if the product has been monogrammed);
7.5.2 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
7.6 How long do I have to change my mind? You have 14 days (21 days for orders placed outside of the UK) after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 (21 days for orders placed outside of the UK) days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.0 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
8.1.1 Email. Email us at HELLO@ATTOLLOLINGERIE.COM. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1.2 Online. Complete the form HERE on our website.
8.1.3 By post. Print off the form DOWNLOAD and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us to the address on the delivery note. If you are exercising your right to change your mind you must return the goods within 14 days of telling us you wish to end the contract (21 days for orders placed outside of the UK).
8.3 When we will pay the costs of return. We will only pay the costs of return:
8.3.1 if the products are faulty or mis-described;
8.3.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
8.3.3 if you are exercising your right to change your mind. In all other circumstances you must pay the costs of return.
8.4 How we will refund you. We will refund you the price you paid for the products including delivery costs (for orders within the UK only), by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
8.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page HERE for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.0 OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
9.1.1 you do not make any payment to us when it is due;
9.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
9.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause
9.3 we will refund any money you have paid in advance for products we have not provided but we may claim, reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.0 IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at HELLO@ATTOLLOLINGERIE.COM or use our online contact form.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. In relation to any product that you order from us, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
up to 30 days: if your goods are faulty, then you can get an immediate refund.
up to six months: if your goods can’t be replaced, then you’re entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject the products that you bought from us because there is a problem with the product then you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at HELLO@ATTOLLOLINGERIE.COM or use the online contact form for a return label or to arrange collection.
11.0 PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.4 When you must pay and how you must pay. We accept payment with Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
12 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.0 HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 How we will use your personal information. We will use the personal information you provide to us:
13.1.1 to supply the products to you;
13.1.2 to process your payment for the products; and
13.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to [other] third parties where the law either requires or allows us to do so.
14.0 OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
1. Gift vouchers and egift cards (“Gift Cards”) can be applied towards the purchase of products on the www.attollolingerie.com website [or at any of our bra fit parties]. Gift cards cannot be applied against purchases of products at outlets not run by Attollo.
2. The balance of the Gift Cards may be applied in full or for part payment for products. If the total payable for the product(s) in question exceed the balance on the Gift Card, then the excess amount must be paid for using an alternative payment method. If the total payable for products is less than the total balance on the Gift Card, then any unused balance on the Gift Card shall remain on the Gift Card and may be used for future purchases of products from Attollo. No change in cash will be given.
3. If products are paid for using a Gift Card and are then returned, any refund will be credited to the Gift Card or a new Gift Card may be issued by Attollo to the value of the refund due.
4. The expiry date of any balance of the Gift Card will be one year from the date of issue of the card.
5. The Gift Card is not a credit or charge card and may not be exchanged for cash.
6. If Attollo has issued any offer codes or run any special offers or discounts, these cannot be applied against the purchase of a Gift Card.
7. VAT will not be charged on the purchase of a Gift Card but will be applied for any purchases of products using the Gift Card.
8. The risk relating to the loss of any Gift Cards will not be Attollo’s responsibility once the Gift Card has been delivered to the intended recipient (either electronically in the case of egift cards) or delivered to the delivery company for the delivery of any physical gift voucher. Attollo will not be responsible if a Gift Card is lost, stolen or destroyed or used without the permission of the Gift Card holder and in such circumstances, the Gift Card will not be replaced.
9. Attollo has the right to decline the sale of any products if it has reason to believe that the Gift Card being used as payment has been stolen or is being used in instances of fraud.
10. The Attollo Terms and Conditions of Sale apply to any purchase of Gift Cards and to any purchase of products paid for by a Gift Card.